Contact support

We're a small team and we read every message. Here's how to reach us.

Best ways to reach us#

Email — support@bidmycommunity.com

This is the fastest path for most things. We typically respond within a few hours during US business days. After hours, your message goes into the queue and we answer the next morning.

What to include#

For the fastest help, include:

• Your account email
• The project name or URL (if your question is about a specific project)
• A screenshot if you saw something unexpected
• What you tried already

A clear first message saves three back-and-forths.

Response times#

| Type | Typical response | |---|---| | General questions | Few hours during business days | | Billing or platform fee issues | Same business day | | Bug reports | Acknowledged same day, fix timeline varies | | Account access problems | Within an hour during business hours | | Feature requests | We read every one — replies take longer |

What we can help with#

• Account access, password resets, login problems
• Billing questions and platform fee adjustments
• Bug reports and technical issues
• Understanding how a feature works
• Reporting suspicious activity or misuse

What we can't help with#

• Disputes between managers and contractors over project work or payment — that's between you. We can pull records if needed but we don't arbitrate.
• Recommending specific contractors — every bid is yours to evaluate.
• Legal advice — talk to a lawyer.

Reporting trust and safety issues#

If you suspect fraud, fake profiles, or anyone asking managers to pay BidMyCommunity for posting (we never charge managers) — email support@bidmycommunity.com with "Trust & Safety" in the subject. We treat these urgently.